Deposit & Payment Policy

A valid credit card is required to guarantee and hold your reservation. The credit card must expire after the date of the event.

Pay Now: The full accommodation amount (100%) will be charged at the time of booking.

Pay Later: A credit card is required to complete the booking process, but no payment is taken at the time of booking.

*If the card holder will not be present at time of arrival you will need to complete a third-party charge authorisation; please consult the hotel reservations team at reservations_qtgoldcoast@evt.com for further information.

Cancellation Policy

Please cancel by 3:00 pm (Hotel Local Time) up to one (1) day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first nights’ accommodation rate and booked packages (1 night penalty).

A hotel credit will not be issued for any cancellations.

*We strongly recommend you consider travel insurance that covers the loss of accommodation costs due to medical conditions, flight cancellations, etc. Please speak with your travel insurer for more details.